We do not offer exchanges on items purchased on If you want a different item, you must return your original purchase and place a new order.

We offer a 30-day return from the day you receive the item.

If you wish to return an item, it must be in perfect condition. This means that it must be clean, unused, unwashed and with the original labels. Sandals must be returned in the original box. Stickers and labels may not be applied directly to the product or to the shoe box.

Please use our Return Portal.

Returns from countries outside Denmark are at the customer's own initiative and expense.

From time to time, products are offered in mix-and-match packages, which gives a percentage discount when purchasing items in packages. If you choose to "cancel" a bundle offer by returning only one of the items in the bundle, any refund issued to you may be less than the suggested retail price of the returned item. The refund will depend on the items in the package and the total package discount.

In accordance with the current rules on the right of return, used goods can be returned to H2O, but H2O may require you to pay for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods on. H2O assesses the product's impairment.